1. Q: How about your R&D capability and factory scale?
A: We have a strong 10 engineers R&D team and launch about 12 new models every year. Our production workshop is about 2000 square meters, capacity can reach 2000 units per month.
2. Q: Can I have a sample before make a bulk order?
A: Yes, you can order a sample test the quality first, and our sample price is different from mass production price.
3. Q: Do you accept OEM ODM or Drop Shipping?
A: Sure, OEM OEM and drop shipping are always available.
4. Q: What’s your MOQ?
A: MOQ is 1 piece for retail and drop shipping, MOQ is 2 pieces for wholesale. We are glad to offer sample.
5. Q: Do you have stocks in EU warehouse?
A: Yes, we have ES, CZ, PL warehouse for fast shipping, will take about 3-10 working days to European Union countries normally.
6. Q: When can you deliver products?
A: 3-5 working days for sample orders, 15-30 working days for bulk orders depends on the quantity.
7. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in a container.
8. Q: How does your factory carry out quality control?
A: We attach great importance to quality control. Every parts must be tested carefully by inspector before leaving factory. All models passed CE FCC RoHS certificates.
9. Q: What’s your warranty terms?
A: The warranty of retail and drop shipping orders is 6 months for battery, 12 months for other parts (Man-made damage and water entered are not covered by the warranty). Please contact customer service for the warranty of wholesales.
10. Q: What’s your payment terms?
A: T/T, Western Union,Alibaba Assurance Payment are available. 100% full payment for order within $10000, 40% deposit to start production and 60% paid before shipment for order over $10000.
11. Q: How do you make our business long-term?
A: We keep good quality and competitive price to ensure our customers benefit, and develop new products to make customers competitive in the market.