Q1:How can I get a sample?A: Normally we send samples by FEDEX,DHL,EMS etc. free samples about 100 grams could be offered, you need to afford the courier charges. (you can pay it though alibaba by your credit card, no extra bank charges)
Q2: How can I make payment safe?
A: We are Trade Assurance supplier, Trade Assurance protects online orders when payment is made through Alibaba.com.
Q3: What is about the delivery time?
A: Usually we will arrange the shipment within 7 -15 days after order confirmed.
Q4:How can you ensure the quality to us?
A: We have a complete quality management system, including incoming inspection, production inspection, outbound inspection. Our product quality is recognized all over the world, like Asia, South America, Europe etc. We also attach great importance to after-sales service, claims is allowed within 15days after cargoes arrival.
Q5:What is your payment term?
A: T/T, L/C, D/P etc. we can discuss to get an agreement together
Q6:Could we use our DHL/FEDEX/TNT account to ship the samples?
A: We are sorry to tell you that we can just use our professional shipping forwarders to ship goods of small quantities. Because chemical product belong to sensitive cargoes, no matter it is dangerous or not.