Q1: What are the payment terms?
A: We usually accept payment by T/T, L/C.
Normally, we accept 30% Deposit and 70% balance paid before delivery.
Q2 : Can any of the products be custom imprinted?
A: If you need to print your company logo on the products and that is available to be customized. Or if you have your own designed idea and that will be our honor to customize for you.
Q3: How to ensure that I received the machine undamaged?
A: At first , our package is standard for shipping, before packing, we will confirm product undamaged, otherwise, please contact within 2days. Because we've bought insurance for you, we or shipping company will be responsible!
Q4: Do I need to install the ice machine by myself?
A: For small ice machine, we ship it as a whole unit. So you just need to prepare power and water to run the machine.
For some larger ice machine plant, we need to keep some components seperate for shipping convenience. But no worris about that. An installation brochure will be sent to you,it's very to install the machine.
Q5:What is the warranty for ice making machine?
A: 18 months after B/L date. Any failure occurred within this period due to our responsibility, we'll supply you the spare parts for free and permanent technical support &consultation all life long for ice making machines.