Q: Are you a manufactory or a trading company?
A: We are definitely manufacturer. Welcome to visit our factory and showroom anytime!
Q: What are your main products?
A: Our main products are Inflatable Water Floats, Inflatable party decorations, Inflatable toys. Inflatable beach Balls and
Promotional Items.
Q: Can you pass all the testing?
A: Yes, can pass all the testing such as EN71, EN13138, EN25649, REACH (Non phthalates, PAHs), CE, ASTM, CPSIA...etc.
Q: How can we get a quotation?
A: Please send us your detailed product photos with specification or send us a sample directly, we will calculate and quote
accordingly in 24 hours.
Q: Can you accept OEM and ODM?
A: Yes, we have more than 10 years experience of OEM/ODM products, we share very good reputation with many famous customers.
Q: What is your MOQ?
A: Depends on size of products: small items 3000 pcs, big products 2000pcs as MOQ. We also accept low quantity by using our stock
material.
Q: Can I get a sample?
A: We could offer 1 sample free of charge by freight collect, if need more, we will charge for sample fee and refunded when order
confirmed.
Q: How to control the product quality?
A: We have always placed great emphasis on quality control to ensure that excellent quality level is maintained.All of the
inflatable products will be inflated for 24 hours to check if have air leaking problems or not. Before goods delivery out, Our QA
or 3rd party QC will also make randomly inspection to guarantee quality.
Q: How about your delivery time?
A: Generally, 45-50 days for the 1st new order. 35-40 days for repeat orders. Sampling lead time: 1day to 7days.
Q: What is your payment terms?
A: Order amount under USD3000, full amount paid along with order confirmed. While above USD3000, T/T 30% deposit, the balance
after inspection before shipment. L/C at sight is acceptable. Trade Assurance by Alibaba.com is also an option.
Q: Is it possible to know how is my product going on without visiting your company?
A: We set up Wechat group chat including our Sales, production leader, Designers and manager as a team to serve you when your
project started, and you can always check your order progress with our updating photos and videos from time to time.
1.
Q. What is the Return policy?
A: If you receive goods with quality problemsas factory defect, we will send new one free of charge as replacement along with
next order.