Q1: Why does your painting cost more than other sellers?
A: Because we always invest more in better quality for all material and also quality control inspection. And this is the reason why more and more customers choose us after being disappointed with some of other cheaper paintings.
Q2: What if there is a problem with my parcel or painting?
A: Any problem can be solved. Please contact us first, thanks.
Q3: Can you accept OEM?A: Yes, OEM is welcome. Please contact our customer service.
Q4: What's the lead time?
A: 7 days for less than 300 sets in one order.
Q5: Can you make custom diamond painting?
A: Yes, we can make any photo. Please send us the photo or picture you want, and the layout will be sent to you before purchasing.
Q6: What's the shape of diamonds you are using?
A: We only make square diamonds at the moment which is more three-dimensional, connected and beautiful than round diamonds. The square diamonds can cover all parts of canvas without any revealing.
Q7: What's the material of stones you are using?
A: We are only using resin diamonds which is more shining than acrylic. And the cost of resin diamonds is as double as that of acrylic ones.
Q8: Does your diamond painting have a frame?
A: Sorry, we don’t provide frame currently.
Q9: What does the size mean?
A: All sizes of products mean the area you paste drills. And it does not include the edge of the canvas.
Q10: Will the finished painting be exactly same as my original photo?
A: Sometimes there will be a little color difference. But our professional designers will try their best to make it better. And the entire effect of diamond painting will be better than just to focus on very small details.
Q11: What's the advantage of your products?
A: Better quality and service is always pursued by our company than just focusing on low price competition.