Q1: Who is DRYWELL?
A1: DRYWELL is a brand within Japan Drywell Co., Ltd.
Q2: Are you a manufacturer or trade company? A2: Of cause, we are the qualified manufacturer which has rich OEM & ODM experience in sex toy products.
Q3: Could you offer samples for testing our market at first?
A3: Yes. we could. we will refund sample cost to you after confirm the order.
Q4: How long does it take to send the sample?
A4: Generally speaking,samples could be sent within 1-3 days according to quantity and our stock status.
Q5: Are the materials you use all safe? Any test for them?
A5: Yes, for sure. We guarantee that we use safe materials. The finished products are with CE and ROHS certification.
Q6: What kinds of payment terms are acceptable to you?
A6: We accept/support Credit card, TT, Western Union, PayPal and Visa etc.
Q7: How to Order ?
1)Please tell us your detail inquiry: Item Codes/Quantity/Colors etc.
2)Proforma invoice comfirmed by we both.
3)We will arrange production ASAP upon payment received.
4)Shipping on time and give you the tracking number.
Q8: How to Ship?
A8: For small orders , We will send the order to you by DHL,EMS,FEDEX and UPS etc. For big orders, we can send the order by Sea or any other way you like.
Q9: Any certificates you have?
A9: CE, FCC, ROHS, SGS, and so on.
Q10: What’s your after-sales service?
A10: 15-month warranty, longer than other competitor by 3 months.
Q11: How about your quality control?
A11: Every product will strictly go through several inspections by professional QC from the raw
materials to the finished item.
Q12: Can I inspect the goods?
A12: Welcome to visit our factory and inspect your goods. If you are not free, we can also provide
photos and videos for your goods.
Q13: What is your package?
A13: Strong discreet outer packaging, and meeting international export standards.