Q1: What's information should I provide to get the price?
A:1.the working voltage? 2. the machine frequency? 3.How about ampere? 4.Which material do you weld?5.Could you need it with pulse or not ?
Q2. What's the lead time for regular order?
A: The normal delivery time is 15-20days. If you have special needs or if the quantity is greater than 1 set, please explain when making an inquiry. When we quote, we will provide you with accurate delivery time according to the actual situation.
Q3: Are they some free accessories of welder?
A: Yes, 8 accessoires are on free, please check our products information.
Q4. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. MOQ:200sets
Q5. Is it OK to make our own colors of the product?
A: Yes. Please inform us formally color numbers before our production and confirm the design ,photos by e-mail, MOQ:100sets.But normal colors (black, red ,blue,yellow and green colors) are used in our factory, MOQ is 50PCS.
Q6. Is it OK to make our own language of the product? Is it OK to make our own design /programme of the product?
A: Yes. Please inform us formally your language and designs/programme before our production and confirm the design/programme,photos by e-mail, MOQ:500sets.
Q7. Are there any professional technicians to assist our installation?
A: Yes. We have a professional installation team, who has already been to many countries to assist the installation. If you need our technicians to offer this service, please let us know in advance. So that we can arrange the suitable technicians to your country.And the products with instruction ,at the same time, we will send the operation video.
Q8.
How do you ship the goods and how long does it take to arrive? A: Small products can be transported by air, and large products can be transported by sea. According to different countries and regions, the specific time will be confirmed according to the actual situation.
Q9.
What is your terms of payment? A: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment. We'll show you the photos or videos of the products and packages before you pay the balance.
Q10.
What is your terms of packing? A: Generally, we pack our goods in neutral wooden boxes. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters. There is no package of big machines,there are just protective covers
Q11.
Do you test all your goods before delivery? A: Yes, we have 100% test before delivery
Q12.
How to proceed an order for welding machines? A:
Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q13:
Do you offer guarantee for the products? If there are some problem of spare parts, how to do?A: Yes, we offer 3 years warranty to our products. After orders, if you find some problems when you received, after checking and confirming the problems, we can send our spare parts including circuit board,screen board and controller board to you on free, but the shipping cost is paid by yourself.