Q: Are you a trading company or a factory? A: We have our own factory and also a sales strong team. Q: Could I visit the factory? A: Of Course, We welcome our clients all the time. Q: If we don't have any shipping forwarder in China, Could you do this for us? A: We can offer you the best shipping line to ensure you can get goods timely at best price. We have cooperation with many freight forwarders, and have a stable shipping system to provide you various shipping options. Q: Can we buy your product in small quantity as a sample order? A: Yes, you can. We accept sample order & small quantities because we have a strong supply chain! Q: How to send the goods? A: We usually send the goods by Sea in FLC or LCL, and we also would send the goods by air or express. Q: How to get the sample? A: You may inform us the item number of the sample you would like to have, we will feedback with sample invoice ( if there is some sample cost.) Q: Can I get a few samples before placing the order? A: Yes, we can offer samples as your request. We will collect sample fees and refund after you place the order. Q: What about the lead time for mass production? A: It depends on the order quantity and the season you place the order. The regular lead time is 45 days after we receive the pass test report or the payment. Q: What is your product warranty? A: We guarantee the products customers received are qualified. If there are any broken parts, please send us some detailed photo by E-mail, and then we will send you the replacement parts according to the actual conditions. |