DIGICAST Professional Live Broadcasting IP Streaming HD MI Encoder H.264 To Ethernet IP Encoder
Contact Person | Stephanie | ||||
Email | stephanie(at)digicast.cn | ||||
Skype | stephanie(at)digicast.cn | ||||
Mobile/Whatsapp/Wechat | +86 15088648018 | ||||
Q1: Where is your Factory located? How can I visit your company?
A1: Our factory is located in Hangzhou City, Zhejiang Province of China.
From Shanghai, 1.5 hours by Train, 30mins by intercity high-speed rail.
From Shenzhen, 11 hours by Train,2 hours by Aircraft
Q2: Can I get some Samples for testing? Is it free?
A2:We are honored to offer you samples,but samples will be charged because of it's high value.
While to ensure the products are bought correctly and safely, we will offer online test for customers' evaluation.
Q3: Can you provide OEM service as per our request? Is it free?
A3: With our professional & experienced design team, we can provide OEM service by replacing your company logo on chassis, software interface as well as carton.
Please consult the sales for detailed requirements.
Q4: What about your Warranty?
A4: All products has 5 years' warranty.
We offer technical supports online/phone, repair services by our experienced after-sales specialist.
Service time: 9:00AM~23:59PM(GMT+8)
Q5: What is your Lead time and method of Shipment?
A5: All goods are in stock, just need 100% QC testing and Aging before sending out.
Usually it takes 3~7 working days after the full payment received.
Note:
1: There will be a little delay at busy season.
2: Sometimes the hot-sales products will be out of stock.
Q6: Your Method of shipment?
A6:Transportation by International Express like FedEx, UPS, DHL, TNT, EMS etc, takes 3-6 days from China to world,
we will choose the best way for you based on our history data, ensure the package will be received safely and smoothly.
Q7: What's your Payment method supported?
A7: We accept T/T bank transfer, Paypal(Credit Card), Western Union, MoneyGram ,Alibaba Trade Assurance,etc.
Q8: Can I order Online(on alibaba website )?
A8:Firstly,make sure you have an alibaba account registered with your frequency-used email address.
Then find the product you want to order.Click the "Buy now" or "Start order" button.
Follow the steps alibaba guided or contact supplier directly for Guidance.
Q9:How can I Pay on Alibaba?
A9:You can pay whether to the appointed Citibank account by Bank Transfer or by Credit Card online.
Note: Credit card: Takes 2 days for the payment to be received. (MasterCard or Visa supported for now)
Citibank transfer: Takes 1~5 days for the payment to be received.
- Step 1Find your interested products by search keywords
- Step 2Contact the supplier by clicking ”Enquire” or “request meeting” button, otherwise, you also could consult our import consultant.
- Step 3After verifying your email, get response from suppliers or our trade manager will contact you as soon as possible
- Step 4Set up meeting with the Chinese supplier without language barrier