Q1: When can I get the quotation ?
A1: We usually quote you within 24 hours after we get your inquiry. If you are very urgent to get the quotation.Please call us or tell us in your mail, so that we could regard your inquiry priority.
Q2: Wonder if you accept small orders?
A2: Do not worry. Feel free to contact us .in order to get more orders and give our clients more convener ,we accept small order.
Q3:Do you provide samples?
A3:Yes, we can provide most of the product samples. But we will charge a little model fee, we do not bear the freight. Sample preparation will take some time, and if you asked to use DHL, Blue Dart Express, FedEx, etc. to send samples, you can inform us in advance to prepare.
Q4: Can you send products to my country?
A4: Sure, we can. If you do not have your own ship forwarder, we can help you.
Q5: Can you do OEM for me?
A5: We accept all OEM orders,just contact us and give me your design.we will offer you a reasonable price and make samples for you ASAP.
Q6: What's your payment terms ?
A6: By T/T,LC AT SIGHT,30% deposit in advance, balance 70% before shipment.
Q7: How long is your production lead time?
A7:It depends on product and order qty. Normally, it takes us 10 days for an order with MOQ qty.
Q8: How can I know the completion of my order? (How can I know how my order is being done)?
A8:Upon receipt of the deposit, we will immediately arrange for the production, after the order is completed, we will inspect and test all products carefully to ensure no damage and lost, we will also send you the detection images of your order before delivery for you to confirm .
Q9: Can you guarantee your products?
A9: Yes, we guarantee your 100% satisfaction on all our products. Please feel free to feedback us immediately if you are not satisfied with XIANGWANG quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders,we ensure most accessories. In some special cases,
Q10: If I go to China to place order,what kind of service will you afford?
A10: We always with great pleasure at your service. We would book hotel reservation and make a schedule for you in advance . Our interpreter and driver will pick you up at the hotel, and then accompany you to visit the factories and market, and assist you with product sourcing.