“RUICHEN” FAQ:
Q: Do you have MOQ?
A: It depens on which items, can be negotiated. Large quantity, more competitive price.
Q: Should the customer pay delivery cost, and how much is it?
1) For samples, we will charge delivery cost;
2)For RTS(ready to ship) product, when you place the order directly, it will charge the shipping cost automatically;
3)For large quantity, please contact us to check about exact delivery cost(fast shipping or normal shipping or sea-shipping).
Q:How about after-sales service?
1) First, we will keep and guarantee same quality as the sample;
2) Second, if the parcel you received is broken, please take pic of the express document, and let’s fix the compensation with logistics company together;
3)Third, if any after-sales issue, please feel free to contact us.
Q: When can I get a price?
A: Whenever our people is on-line, we will give you response immediately.
Q: Are you a trading company or factory?
A: We are professional manufacturer with our own factory. Hope we can get your trust upon our first cooperation, and we can have long-term cooperation always!