Q2:Can you accept small orders?
A2:1.Small orders are the trends!
2.We have a special team that handles small order, and all of the team members are experienced & skillful.
3. They are well paid to ensure the quality even the quantity is small.
Q3:How to get a sample and time?
A3: We can proceed the samples with counter samples or pictures or designs, and sample fee always refundable after the order is confirmed. Courier/shipping cost will be well calculated to try to save the money for you. Sample lead time is 3-8 days.
Q4: I am interested in one of your products. Where can I see more similar Dowsenbags product?
A4: You can contact our sales and they will give our full support. Or you can find more products on our website using the following link:www.dowsen.com
Q5: How to ship the goods?
A5: For bulk orders by sea normally, sometimes by air if the goods need very urgent. And for samples by Express, such as DHL,FedEx,UPS, TNT, base on customer’s detailed demands.
Q6: What do I do if I have a complaint or wish to make a warranty claim?
A6: Please contact the sales who you purchased the product and contact with him&her before and explain your complaint. You will also need to take your proof of purchase with you. Please note that a manufacturer is obliged to deal with your complaint.
Q7: Where do your most customers come from?
A7: Most of our customers are from Europe and North America.
Also, some customers from Australia, South America, South Africa and the Middle East etc.
Q8: How do you test the quality?
A8: We have full sets of inspection machines: color-test, Vibration test, etc;And we control the quality from in-
materials/accessories/online QC/final products QC/QC before shipping, we do 100% quality control for our customers.
When you visit us, you can have an idea, and we warmly welcome you to our factory.
Q9: What service you can provide?
A9: Our extraordinary service includes:1.7*24hs quick response;
2.Warranty: 100% compensation upon the defects of manufacturer and fabric defects;
3 .With our own design team and R&D department new items according to your design and looking for some special materials as your request.