FAQ
Q1: How about your company ?
A: XINLED is a professional LED display manufacturer, having been enrolled in led display industry with professional R&D team and skilled QC team for 12 years
Q2: What is the control system? How is it?
A: We use Novastar/Colorlight/Linsn/HD..... control system. Support cluster play and management. Support APP/ Phone/ WIFI/ Ipad/ Laptop/PC/ Cloud control.
It’s very easy and convenient to control the screen.
Q3: What is your best service?
A: One to one sales engineer to customer responsibility system. We will do:
1. Know your project and provide the best solution for it;
2. Track your order and let you know each step and detail of it;
3. Teach you how to install and use the screen;
4. Care the subsequent use of your screen and ensure your after - sales service be well,
5…6…etc.
Q4. How about your delivery time?
A: Standard module we have stock ,Can send out after 12 hours aging testing .The led display can finish 10-15 days.
Q5:How about your Warranty Term?
A: 1-3 years warranty. Structure design, installation problem, program the screen, how to use the screen.....We have professional after-sale team to solve any questions after you placed an order. And your exclusive sales engineer will also help you get over any problems.
Q6: What quality certificates do you have?
A: We have CE-LVD, CE-EMC,RoHS,FCC certificates.