Q: Are you trading company or manufacturer?
A: We are factory. Offer metal art crafts OEM, ODM service.
Offer A-grade export quality products. Alibaba gold supplier 12 years.
The main market is the United States, Europe Australia, Dubai etc, Annual export about three to five million.
Q: How long is your delivery time?
A: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock which according to design and quantity
Q: Do you provide samples? is it free or extra?
A: Yes, we could offer the sample for free charge but do not pay the cost of freight.
Q: What is your terms of payment?
A: We will send an invoice to you before the order and it will show you our company account. T/T, D/P, L/C, PayPal, Western Union ，Master card etc.
After getting the bank slip ASAP, then we could check and start the production. Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment.
Q:Alibaba trade assurance order do you need my shipping address
A:Yes,street,postcode,city,province,country will need.When making a payment have any information should make an amendment if you can do it on your payment chart it will be appreciated.
Q: How about the after-sale?
A: The fabrication of photos and videos will be sent to you for reference. When the goods finished, we will email you the photos for double confirm.
Customized order, outdoor sculptures etc install instruction could offer as well.
Q: Could you make a mould for our new design new products?
A: It’s ok, our branch company for moulding have 500T punching machine, CNC machine, fast slow wire, middle wire for wire cutting, large water grinding hand grinding and machine processing, rocker drilling, milling machine etc. Don’t worry about new products moulding.
Q: What’s your feeding back time?
In 15mins, drawing time 24-36 hours, even if sleeping time our sales will get up to solve the questions in case of delayed your communication with your customers,
We are waiting for you online 24 hours every day!
