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Q1: Are you a factory or a foreign trade company? A: We are a subsidiary of the factory. Q2: Whether do you have a stable Raw materials supply? A: long term cooperation relationship is kept with eligible suppliers of raw materials, which ensures the high quality of our products from 1st step. All raw material we used are environmental-friendly. Q3: How does your factory do regarding quality controlling? A: Skillful workers care every details in handling the producing and packing process. Quality control department are specially responsible for quality in each process. Q4: What about your R&D capability? A: We have our own R&D Dept. to enable the technology improvement. We design qualified products by our own technology. Q5: Which countries do your products sell? A: professional sales team is promoting our products to any countries more in the world. Q6: What is quality guarantee policy? A: 12 months guarantee after sell, but Man-made damage not accepted. Q5: When we receive the shipment but find any items missing or defective, how should we do? A: please contact us ASAP, we will check and give you best solution soon. Q6: How about the after-sale service? A: Our team's sales and customer service departments focus on shipping,customs clearance, collection, and customer feedback.