Q1: Can I order a sample piece before placing a bulk order ?
A: Yes we do offer samples for any of the products listed on ourwebsite the customer might has to pay little for the sample piece plus the shipping cost. We do worldwide shipping.
Q2: What about your delivery time?
A: We are aiming to have your order dispatched from our facility within 1-6 business days if the products are in stock. if the quanity of any particular order is high then we might have to manufacture that product, the tat time for that product depends on the quantity and type of the products, However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
Q3: Do you offer customization for any product? (OEM & ODM)
A: Yes we can do customization products as per our customer's needs if the product quantity is high.
Q4: Can You Find Gems That Are Not On Your Website?
A: Yes, We have a large warehouse with thousands of designs, it certainly not possible to list all of them.
Q5: Who will pay Import Taxes & Duties ?
Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Q6: How Does your return and refund policy works in terms of damage or any other circumstances ?
A: packaging the products well is our first priority we make sure we pack all the products with bubble wrap and pack it inside a hard corrugated box of 5 or 7 ply which ensures no products get damaged in transit.
Still in case of any damage for the goods which are delivered to our dear customer, customer can claim and replacement for the number of products which has been damaged in the transit for further help in case of damage or exchange you can get in touch with our sales team or contact us at the given email or the contact number.