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1. When I re-order awards medal, should I pay the mold fee again?

- NO, we'll keep each mold for 2 years, during this time, you can re-order without mold fee. 

2. Express shipping is too high, any other options for shipping?

- Yes, we could also ship via China Post, E-package, or agent express with low cost.

 3. My awards medal need to display, any show box?

- Yes, we could also provide gift box for awards medal.

 4. I need award medal very urgent, how fast you can produce it? 

- For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you. 

5. UPS / TNT / DHL Express lost / broken my package, how could I do?

- If you didn't receive it in time, please let us know, we'll check with express and get you an answer. 

- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.