Q.What is your main product?
A: We can supply aluminum windows and doors system (including profile, hardware, accessories, glass) as well as the finished products ready for installation.
Q: How can I get my price from you?
A: It is based on the buyer's specific requirements, so please provide the below information to help us quote more exactly.
1) Official drawing/window schedule to show the window dimensions, quantity, and type;
2) Frame color, the thickness of the frame, powder warranty/timber type;
3)Type and thickness of glass (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others,
with Argon or without), or any other requests about U-Value.
(4)Any other special requirements also could be met.
Q: What kind of service do you provide?
A: We are able to provide fabrication services and installation instructions.
Q: Are your products certified?
A: Yes! Our products could meet china's ISO9001 standard and CE standard and also Specified testing would be stood l if require.
Q: What is your warranty? What can we do in case of problems?
A:10 years quality warranty can be provided, including frame unfading nor peel-off, hardware, and accessories working properly under correct operation. 10 years warranty for German hardware. If there are quality issues, Guaranteed to Immediate delivery of replacement parts with available in stock, and if be out of stock, delivery time should depend on material ordering time which is normally 10-15 days.
Q: What is the delivery time?
A: 35 days for the standard color and 40-50 days for the customized. It depends on the process.
Q. How about your package?
A: Using four steps of the package, your goods are given all-round protection regardless of the cost.
We have been exported lots of products overseas, not any client makes a complaint about the package.
Q: What are your payment items?
A: 100% in advance when payment<=1000USD, 30% T/T in advance when payment>=1000USD.Balance before shipment.
Q: Can I get a free sample before ordering?
A: YES. We are pleased to provide a sample before your ordering at a nominal charge. After you make an order for us, the money will return to you. It is a good way to show the sincerity for both of us.
Q: How can I know the price exactly?
A: The price is based on your specific requirements, it is better to provide the following information to help us quote the exact price to you.
Q: Can I come to visit your factory before I make the order?
A: Of course. We'd love to have you come. Our factory located in Sichuan Province, China having convenient transportation which is very close to Chengdu city within 40km. If you like, we are pleased to pick you up from Chengdu airport.
If you have any further questions, please do not hesitate to contact us as below.