Q1: Are you a manufacturer?Answer: Yes, Usai Commercial Kitchen has been engaged in professional production and sales for 9 years. Our company has professional R&D personnel who can adjust the product structure according to user needs to achieve more humane products.
Q2: What is your payment method?
Answer: T/T, credit card, Western Union, 50% before production as a deposit, 50% of the balance payment is paid before delivery, before you pay the balance, we will show you the photos of the product and packaging. 100% paid for sample orders.
Q3: What is the transportation cost?
Answer: The transportation cost is based on the following factors: packaging quantity, gross weight, packaging volume, destination port. Transportation method: sea, air, express (DHL, Fedex, etc.)
Q4: Can I order samples for your products?
Answer: Yes, we welcome to order samples to check the quality. One sample or multiple mixed samples are acceptable.The customer must pay the sample fee and courier fee.
Q5: Can you produce according to samples?
Answer: Yes, we can produce through samples or technical drawings provided by you.
Q6: How about the delivery?
Answer: Most of our products are in stock. Generally speaking, it takes 12 days after receiving the advance payment. The specific delivery time is Depends on the number of items and orders.
Q7: I want to print my own logo on the product, do you support OEM service? Answer: We provide free OEM service, including logo printing.
Q8: How to deal with failures?
Answer: First of all, our products have strict quality requirements in the production process. The defect rate is less than 0.3%. During the repair period, we will send you a new order. For defective products, we will repair them and Send it back to you, or discuss a solution.
Q9: How do you make our business long-term and good cooperation?
Answer: 1. Our products always maintain good quality and competitive prices to ensure the interests of our customers;
2. We respect every customer, no matter where they are from, we sincerely cooperate and make friends. 
