1. Who are we?
We are headquartered in Jinan, China. Starting in 2018, we have sold to the domestic market (60.00%), Southeast Asia (10.00%), and the Middle East (5.00%). There are about 11-50 people in our office.
2. How do we guarantee the quality?
Before mass production, always provide pre-production samples;
Always carry out a final inspection before shipment;
3. What can you buy from us?
Laser engraving machine, laser marking machine, computer engraving machine, laser patrol and engraving machine, laser cutting machine, CO2 marking machine, woodworking engraving machine, stone engraving machine, CNC machining center, etc.
4. Why shouldn't you buy from other suppliers?
We are an enterprise integrating R&D, production and sales. Professional production and sales of various engraving machines, laser machines; professional production department, sales department, graphics training department, after-sales service department
5. What services can we provide?
Accepted delivery terms: FOB, CFR, EXW;
Acceptable payment currency: USD;
Acceptable payment methods: T/T, cash;
Languages spoken: English, Chinese
6: I don’t know anything about CNC engraving machines, how do I choose a machine that suits my work?
It is very easy to choose, just tell the use of the type of material you want to cut or engrave, the maximum thickness you need to cut; and the maximum size (length and width) to be completed. Then, I will recommend the most suitable machine to you.
7: When I got the machine, but I don't know how to use it, what should I do?
Together with the machine, there is a detailed English installation and operation manual & & video, you will get this machine at the same time, our service engineer will contact you in advance, you can contact them at any time for all questions.
8: What should I do if there is a problem with the CNC engraving machine?
All of us, our engineers are available online for you 24 hours a day.
If the parts are damaged during our warranty period, we will provide you with free parts.
If the part is damaged beyond the warranty period, we will provide it at the cost price.
9: When I get this machine, do I need to prepare other parts to make this machine work normally?
With this machine, we provide all the working parts, you don't need to prepare, just install it.
10: What type of transportation and production time?
We provide EXW, FOB, CIF, DDU and DDP, you can choose according to your needs.
When you pay the deposit, we will arrange production for delivery in about 7 to 15 days.