Q: How to install the printer?
A: We have detail manual and clear working video. Will send together with printer to guide you install, operate and maintain the machine easily. And onsite support also available.
Q: Can I do spot color printing?
A: Yes. Spot color function available. Realize the 3D Effect in self-defined area.
Q: Can I know the ink consumption for one design?
A: Yes. Before printing, you can check the estimated ink consumption from software. So can quote your clients easier.
Q: Is there fog function?
A: Yes. very helpful for printing nice pure color image.
Q: Does the printer print texture effect?
A: Yes. No problem.
Q: Can it print bottle?
A: Yes. Just add the rotary device.
Q: How to maintain the printer?
A: If no printing for 1 week, just make sure the capping unit closed the printhead properly. If more than 1 week, need to fill in some cleaning liquid into capping unit, then close the printhead. If more than1 month, suggest to take off printhead, clean it. And pack it safe. With the nice design, we had tested. After stopped printing for 1 month, printing is still very nice.
Q: Do you supply printer with the XP600 Printhead?
A: Our printer can be equipped with DX8, or DX5 or XP600 Printhead. But we don’t recommend.
Because according to our testing the XP600 fit for only water based ink. As its inner structure is not corrosion-resistant. When work with Eco Solvent Ink/UV Ink, will clog easily. And lifetime short.
Q: Are you manufacturer?
A: Yes. You can also check our company video on Alibaba took by the third party to know more about us.
Q: Does it have white ink circulation?
A: Yes. It has white ink stirring and circulation to guarantee the good condition of white ink.
Q: How to buy?
A: Simply contact our sales expert and inform your demands, request for a Proforma Invoice. The order will be shipped after the invoice get paid.
Q: How can I trust you?
A: Always warmly welcome for visiting our factory. Or have video call. Or arrange any of your friend to come and help you check your goods. Or place order through Alibaba Trade Assurance Order. Or any other good idea you can feel free to inform. We will do our best to cooperate. We are serious supplier in this industry for long time. You can always rely on us.
Q: How to send goods to my place?
A: We have regular reliable forwarder agent, can send goods to you by sea, by air, by DHL Express, or if you have agent, we can send to their warehouse in China.
And if you want to combine our products with other items you bought from other supplier, we would also be happy to help.
If you are new for importing, feel free to contact us. We will help check the most suitable transportation method for you.
Q: How to pay?
A: Recommended payment method is bank transfer which usually has not much limitation in most countries. For small amount, there are some other options : Western Union, Money Gram and Paypal. And you can also pay through Alibaba Trade Assurance Order (There you can use Credit card also)
Q: How is your warranty?
A: 15 months trouble-free warranty. Warranty can be up to 3 years if you apply for the warranty extending plan. For more information, please feel free to contact our sales people.
Q: How is your technical support?
A: We provide 15 months trouble-free warranty and lifetime online support through Whatsapp/ Skype/ Wechat/ Email / Remote Assistant- Teamviewer. From Monday to Sunday, 9am to 9pm. No need to worry about the technical support due to time difference.
Onsite support also available.
Q: How to contact you?
A: Feel free to send us message on Whatsapp/Wechat/Skype : +86-18916825901 Or leave message on Alibaba. We will reply as fast as we can.
Want to know more about the printer? Please feel free to contact us. Or leave us message here. You will get:
-- Immediate reply during working time.
-- Fast reply within 6 hours during off-duty time.
