About us1. Who are you.
Founded in 2009, we specialize in touch panel including resistive and capacitive TP, LCD assembly etc. for industrial customized display and afterservice market, we built R&D groups and win many patents & certifications during tens of years development, and achieved global business corporations with reliable quality & smooth service.
2. Why your Alibaba shop seems new.
We mainly works on domestic business, and many of our domestic customers will handle trading business. In the future we will focus more on cross-boarder business from Ali.
About product & quality
1. How many quality level are there in your LCD products.
Mainly we focus on our own producing LCD screens, use A grade LCD glass plus high bright ness BL, some will add special polarized film etc. to achieve better level.
If you are looking for original LCDs or OEM LCDs, you can contact us too.
2. How do you ensure your quality.
As factories group we handle completely processing, beginning from in-coming material inspection to final testing before packing are fully controlled by us. Each piece will be tested before packing and shipping, including touch, colour and fully function test, only passed pieces will be packed.
3. What about warranty.
We offer 18 months warranty, contact us if there is defective or unsatisfied condition in your shipping.
4. Does all damaged pieces are under warranty.
It depends, we will cover most condition like touch issues, colour problem or BL problem, and we will help to handle glass cover scratch, BL damaged in using based on some cost. For inside LCD cracked(LCD corner cracked) caused blurred screen/flickering screen/line screen are not under warranty.
About packing & shipping
1. How do you packing the LCDs.
As showed in above details, standard packing one piece in one bubble bag in one small box, then in foam box and finally in carton box. To save shipping room and cost you can choose one piece in bubble bag and 10pcs in a middle box.
2. What is the deliver time and shipping method.
For most of time we have stock in our warehouse, so it will take 1-3 working days to re-inspect each piece and make shipping, for big quantity order pls contact us for details.
Shipping method depends on your preference based on cost and time, often we use DHL UPS for shipping over 22/23kg(Get a much better shipping rate), for smaller shipping or sea shipping you can choose or contact us.
We only use shipping method with tracking number, it is risky for those low cost shipping without trackings.
Finally, if you have any query pls contact us by sending message via Ali or e-mails.
Thanks!