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handmade scented pillar candle with cute deco 3 size

Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 3-7 days, mass production time needs within one or two month.

Q3. Do you have any MOQ limit?
A: MOQ is 500pcs, but the quantity effect the price driectly.

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship send samples DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.

If by sea it depends the address.

Q5. How to proceed an order?
A: Firstly let us know your requirements.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 2%.
Secondly, we send samples for you to confirm, and you also could arrange the quality inspect as you like,