Q1 | Can I have a sample order to see quality? |
A: | Yes, welcome sample order to test and check quality. Mixed samples are acceptable. |
Q2 | What about the lead time? |
A: | 1st- Sample needs around 15 days |
2nd- Mass production time needs around 25 days for one full container. | |
3rd- Project order, need 30 days. | |
4th- Urgent order is possible to be negotiated. | |
Q3 | Do you have any MOQ limit for order? |
A: | Low MOQ, 1pc for sample checking is available |
Q4 | Can I chose different colors? |
A: | 1st, Yes, we have different for sellection. |
2nd, we accept customers color for qty order. | |
Q5 | How do you ship the goods and how long does it take to arrive? |
A: | We usually ship sample by air and sea. It usually takes 3-5 days to arrive by air, 15-30 days by sea. |
Q6 | How to proceed an order? |
A: | 1st, let us know your requirements or application. |
2nd, we quote according to your requirements or offer our suggestions. | |
3rd, customer confirms all the details for order, such as products requirements, delivery method, payment terms, etc. | |
4th, customer arrange deposit. | |
5th, we arrange the production. | |
6th, we communicate with customer for delivery when order ready. | |
Q7 | Is it OK to put my logo? |
A: | Yes. we can put your logo on cartons. |
Q8 | Do you offer guarantee for the products? |
A: | Yes, we offer 3 years warranty to our products. |
Q9 | How to deal with the faulty? |
A: | 1st, our products are produced with strict quality control system. |
2nd, each shipment, we have 1 carton spare parts, it can solve most of faulty during installation and normal using if happened. | |
3rd, during the guarantee period, we will send replacement with new order for small quantity. |