a) who are we?
We are based in Punjab, Pakistan, start from 2020,sell to Central America(15.00%),North America(10.00%),South
America(10.00%),Eastern Europe(10.00%),Western Europe(10.00%),Northern Europe(10.00%),Southern Europe(10.00%),Southeast
Asia(5.00%),Africa(5.00%),Oceania(5.00%),South Asia(5.00%),Domestic Market(5.00%). There are total about 11-50 people in our
office.
b) how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
c) what can you buy from us?
Sports wear,Fitness wear,Causal wear,Fashion wear,Motorbike garments
d) why should you buy from us not from other suppliers?
Reasonable price Customized logo and designs High quality On time shipping Customer satisfaction
e) what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,DDP;
Accepted Payment Currency:USD,EUR,CAD,AUD,GBP;
Accepted Payment Type: T/T,L/C,MoneyGram,Western Union,Cash;
Language Spoken:EnglishDetailed FAQ'S
1.What is the minimum order quantity for your apparel manufacturing services?
We provide the service of smaller minimums orders of 50 pieces per design to apparel companies and brands all over the world. So
they can start their company with their unique designs and market them to get more orders. This small quantity also avoids
sampling hassles for brands that want to order more, but first need to check the market for their designs.
2.What is the duration of order receiving?
Wolfiey Wear gives 15 business days timeframe to all clients but it is only a rough standard estimate. Usually orders take that
long to complete because we go through all the details with the clients during the process, and get their print approvals,
stitching approvals and wait time is added because of lack of communication maintained or incomplete tech pack submitted that
increases confusions. We prefer to satisfy the client by both quality of the apparel and the timeliness of the order process, but
this part requires your cooperation and that is why it is good if everything that we ask for is timely replied from the customer
end. The duration of order receiving also depends on the quantity and process complexity of the order.
3.Do you have any work discounts services or programs?
Wolfiey Wear offers quantity discounts and promotional discounts that are seasonally introduced for our regular customers. by
quantity discount we means the more overall garments you order of the same design, the less each individual garment will cost. If
you are trying to order only 30 or 50 shirts, try increasing your quantity of shirts to 100, 200, or even 500. And see the
difference in price per piece.
4.Can I order a sample before ordering?
Yes, you can order a sample before ordering. Pre-production samples are produced in the exact same way as all the garments will
eventually be produced on large-scale production. If you would like a sample before putting in an actual production order, we can
accommodate your request during production but we will have to charge for the sample shipment and ask you to make a reasonable
deposit to ensure that you are serious with the ordering of the same garment. We provide both prototyping and sample production
services.
5.What will happen to my order if I failed to approve the sample?
If you fail to reply or approve any sample e-mailed/sent to you within a month, your order will automatically be put on hold, and
will restart when we receive your approval.
6.Is your website apparel catalog all you have?
The website list is not our complete selection of customizable apparel products. Cut and Sew Apparel has partnered with several
apparel suppliers, we have access to numerous type of products and materials. If you do not see what you want, please let us know
and we will arrange it according to your order. We manufacture high quality customizable products exactly according to our
client’s specifications.
7.Can I bring my own garments to Cut and Sew Apparel for embroidery, screen printing, or other services?
No, you cannot bring your own raw material or garments. Because, we work on creating the apparel from the scratch, we offer you
100% quality assurance on all the products we manufacture. So that, when you order your custom made clothes we can assure you
high-end quality products. Further our production takes place in Pakistan, so it is expensive for a customer to ship the fabric,
and more cost effective to buy it from here.
8. Do you send proofs prior to apparel production?
Yes, you will always receive a proof of your order from Cut and Sew Apparel before it is put into production. We do not print,
embroider, sublimate, or create anything without your express or written approval, we will try to show as much pictures as you
want until you are satisfied and gives us a go ahead with the production.
Therefore, kindly review your proofs carefully and approve your order summary within 24 hours of your payment. Look over all at
the information mentioned within the proof, carefully review the images, and request changes with anything you are not pleased
with. And if you need changes made in your garments, immediately let us know upon the order receipt of your proof within 24 hours.
If you do not need any changes to your proof, then reply to the e-mail and let us know that you approve your proof for production.
We do not move forward with production order until we have received written approval of a proof from our client.
9.How long does it take to get back to me regarding a quote or other contact?
With latest communication application, like WhatsApp and Viber, you are always connected to your Relationship manager here at
Wolfiey Wear . A dedicated Relationship Manager is assigned to you, who is responsible to work with you from design to delivery of
your garments. We try to make the communication as effective and timely as possible like within 24 hours to three to four days
excluding weekends, holidays, and other closures.
10.How long does it typically take to restock an order?
We have a fast order turnaround system. If a product sells much faster than expected, quick restock is possible. The 17 working
days timeframe is a standard rough estimate given to all clients because orders do not take that long to complete. The order
turnaround depends on the details of a given project like the quantity of order, process of production, services rendered and the
complexity of the order. But restocking within 2 months, will enable us to give you a low time frame over all , and since we don’t
have to go through the approvals again the timeframe is shortened automatically.
11.When does the clock start for my order turnaround time?
The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your
payment. Therefore, thoroughly review the order summary as no changes can be made in it once it is forwarded to the production
department.
12.How can I make sure my order is not delayed?
We are always more than happy to give you an update on the status of your order. We believe that our customers should be aware of
how their garment is being made, so we also give our customer a live broadcast of production on request. We will also inform you
about any delays in the process of production if there are some issues, because all the garments are cut and sew products with
diversified options, there is a possibility of delay in arranging fabric that is particularly not a running fabric.
13.Can you do rush orders?
Yes, we do provide the service of rush order. Just indicate that your production order should be rushed when you are ordering.
Because, if you have submitted an order and then ask for it to be rushed, there is a chance our schedule of production will not
allow us to fulfill your order as requested on the rushed time. There is a rush fees which is calculated by the day.
Order Changes
14.What if I want to add additional garments after I have already placed an order?
You can add garments within three days of placing your order. It all depends on the order type and how much time has passed. Once
the period of adjustment has passed which is three days, we are unable to make quantity adjustments to your order.
15.What if I want to cancel my order?
You can cancel an order within 3 days once the payment is made. If the garments that you have ordered have passed the 3 days
period and have been sent for production then a cancellation charge of 40% of the order value will apply.
Payment
16.When is payment due?
Payment is due once a customer places an order, the payment percentage depends on the ordering quantity and type of product.
17.What kind of payment will you accept?
We accept payments from Wester union, MoneyGram and Bank transfers.
Shipping
18.Can you give me an estimate of shipping cost?
The cost of shipment would depend mostly on your ordering quantity and the product type, the prices we quote are inclusive of
shipment and hence when you send us the designs for a quote, we would be able to give you an actually cost inclusive of
everything.
DHL, FedEx and Sky net Courier worldwide are our primary carriers for shipping and delivery. DHL and FedEx Priority mail may take
up to four to five days to arrive and DHL Parcel Post can take two week to arrive within USA or Canada and up to two-three weeks
to HI and AK. We might also use different courier services which seem best for the delivery location.
After Receiving an Order
19.What should I do if there is an error or issue with my order?
If there is an error or issue with your order contact us immediately. Your 100% satisfaction is of the utmost importance to us.
Wolfiey Wear is a professional apparel manufacturing company. We have several standards, policies and procedures in place to
assure our high quality. But, we are human and mistakes sometimes happen. If there is a misprint, error, or issue with your order,
we will work to correct mistakes, mishaps or errors that have occurred. Your satisfaction is of extremely important to us.
20.What should I do if I want to re-order?
Please contact us directly through email or on our toll free number. You can also contact your relationship manager.
21.Will I pay the same amount on a re-order?
No, you do not have to pay certain charges on re-ordering from Wolfiey Wear. For instance, if you have paid to have your logo
digitised into AI format, or if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be
charged again when you re-order with Wolfiey Wear.
Contacting Wolfiey Wear
22.How do you prefer to be contacted?
We unanimously prefer any form of communication e-mail contact or phone call at Wolfiey Wear. But e-mail is more reasonable
because of several reasons. The most important reason that we prefer e-mail is because there is much less room for error. Phone
calls are verbal and there is no record of the written contents of a phone call only that a phone call occurred. With e-mail, both
you and the employees of Wolfiey Wear have the full power to review the conversation. This is advantageous to both parties – both
Wolfiey Wear and you will benefit from written records.
23.Can I have a contact number?
You can call us at our toll free number +92-302-5749535 from Pakistan or WhatsApp, from outside you can also use that or you could
simply leave an e-mail at sales@wolfiey.com and our Customer Service Representative will contact you to provide further details.
24.How should I contact you for an urgent update of order I have already placed?
You can contact us directly. If your request is urgent that is in the case of an emergency feel free to email us at
sales@wolfiey.com , This triggers an email to all the staff members in sales and production department, but that too is
conditional for example, if something has already been produced so we cannot re-produce it with the changes. When you are
requesting a status update on your order always have your invoice number mentioned.
25.How can I check my order status?
You can call us at our toll free number or you could simply leave an e-mail at sales@wolfiey.com and our Customer Service
Representative will contact you to provide further details.
26.What are your hours and days of operation?
Monday to Saturday, from 9 AM to 5 PM, pkst.
Saturday 9AM to 2Pm Eastern Standard time.
27.Can we meet to discuss my apparel project in Pakistan?
Our offices in Pakistan, are for the purpose of backend work, and we do not take orders from there, they are actually distribution
channels, but if your order is above 10,000 Pcs, then we will arrange our relationship manager to meet with you in Pakistan.
28.Why do I Receive an email from Wolfiey Wear when I did not subscribe?
Wolfiey Wear is an international apparel manufacturer. We respect your right to choose which email you want to receive or not, we
collect data from our trade portals where you signed up yourself , but still if you do not wish to receive our emails, you can
tell us and we will remove your email address from the mailing list. Privacy Policy.
29.Does Wolfiey Wear share my personal information with anyone else?
Absolutely not, we do not share your personal information with anyone else. Your personal information will never be sold, given,
or otherwise transmitted to a third party. We are fully committed to protect your privacy. However, we are legally bound to reveal
information, including personal information of our clients, if the law enforces it.
30.Can you e-mail me, contact me, or otherwise get in touch with me regarding a clothing piece I am interested in creating?
Yes. But before talking to you, we want you to send us the basic information about your order to save time. For example, if you
are interested in Cut and Sew Manufacturing, speaking with a representative before submitting your information like CAD, mock-up,
and/or tech-pack is essentially pointless.
We need a lot of information to answer any questions you may have. It may seem like a broad, easily-answered question to you but
it actually hinge on several factors, depending on the service you choose.
We can gather the specific, relevant information about your product, your garment, and your project, and give you one accurate and
right answer hand-tailored to your piece, situation, and finances.
31.Do you have any garment quality policy?
Yes, we are proud to introduce our policy of 100% quality guarantee for all our products. We offer 100% quality assurance and not
a single piece is going to be defective. If you order 100 pieces, you will get 100 pieces which are accurate as per your
description. Our 100% quality guarantee policy includes:
1.No whole in any fabric/garment.
2.No lose threads.
3.No stitching errors.
4.100% preshrunk.
5.No stains.
6.No printing mistakes.
7.According to provided sizes with 1 inch tolerance.
8.Quality packing.
32.Do you organize any marketing or promotional activities for the client?
Yes, we offer various methods to promote the business of our customers which result in more sales for the customer and allowing us
to make more production for them in return. Because, we believe in mutual growth of the client and the company. We refer our
clients to the customer by doing promotional activities for the client, with their Clothing Brand Name and other contact details
publicly available for them.
33.Do you have a non-disclosure policy?
Yes, we have a non-disclosure policy. Normally, we have our previous work as our portfolio on the website. But, we can remove it
from the website on special notices if the other party doesn’t want us to disclose their designs.
34.Do you have any refund policy?
We provide our customers with strict quality-controlled goods without exemption according to Wolfiey Wear quality standard. Once
the customised goods have been shipped, we do not accept any refunds or returns at all. So you can ask for pictures, video
conference or you can visit our website to check the orders quality.
You can make any changes on the garments as long as the order is with us, but once it is shipped, we can still make the changes
but you will have to pay for the shipment and re-shipment of the garments.
For more information, you can contact us at sales@wolfiey.com or through our Global Area Sales Manager:
This is to confirm my affiliation with the website
Amir Pervaiz
C-E-O Wolfiey Wear
Contact Number:
+92-302-5749535 (For customers worldwide)