1.How can i get the price?
-We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price,please email us or contact us in other ways so that we can offer you a quote.
2. Can I place Metalworking samples orders?
-Yes.Please feel free to contact us.
3.What is your lead time?
-It depends on the order quantity and the season you place the order.
Usually we can ship 1-2 machine in 30 working days ,and more than 3 machines,about 35 working days.
4.What is your payment term?
-T/T or alibaba,Other way need to be discussed.
5.What is the shipping method?
-Machine shipped by sea,land transportation,Metalworking samples by express(EMS,UPS,DHL,TNT,FEDEX and ect).Please confirm with us before placing orders.
6. What is the form of after-sales service?
-a.Warranty is one year(Just for parts).There is no visiting reparing,We offer video support and send the parts for repairing.
-b.Sample making shall be conducted before order if required, i.e. the buyer shall pay the sample making fees first.
-c.Manufcturer shall do the testing and commisioning for the goods before shipment.
-d.After shipment, buyer can go to local maintenance if technical issues occured (Manufacturer will be responsible for sending spare parts if buyer need. )
-e.Spare parts such as belt, chuck, screw & nuts, hydraulic oil, working lighting, cutting tool, etc are not under warranty scope.
7.How do you make our business long-term and good relationship?
-a. We keep good quality and competitive price to ensure our customers benefit ;
-b. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.