Q: Can I buy some samples first before main orders? Is the sample fee refundable?
A: Yes, the sample fee and the shipping fee should be paid in advance, but the sample fee can not be refunded.
Q: How long is the Production Lead Time?
A: 5 days for stock products,20 days for OEM or order producing.
Q: If any quality or product problems, how can I get help and support?
A: Please kindly check the packages after you receive the goods, if you got wrong products/ quality problem/ short quantity,
please contact us. It will be better if you can send us pictures of the items, and we will replace /repair /refund accordingly.
Q: Do you have any certificates for your products?
A: Yes, we have past some certificates like CE, Soncap or GS requested by Euro and US market, and we will be glad to meet your
request to pass other certificates.
Q: How do you control the quality?
A: We will make samples as the deliver standard for customer to approve, and the products can be inspected before delivery.We have
the whole QC system to guarantee the quality, strictly 100% IQC inspection, processing inspection and final inspection.Q: Can I buy some samples first before main orders? Is the sample fee refundable?
A: Yes, the sample fee and the shipping fee should be paid in advance, but the sample fee can not be refunded.
Q: How long is the Production Lead Time?
A: 5 days for stock products,20 days for OEM or order producing.
Q: If any quality or product problems, how can I get help and support?
A: Please kindly check the packages after you receive the goods, if you got wrong products/ quality problem/ short quantity,
please contact us. It will be better if you can send us pictures of the items, and we will replace /repair /refund accordingly.
Q: Do you have any certificates for your products?
A: Yes, we have past some certificates like CE, Soncap or GS requested by Euro and US market, and we will be glad to meet your
request to pass other certificates.
Q: How do you control the quality?
A: We will make samples as the deliver standard for customer to approve, and the products can be inspected before delivery.We have
the whole QC system to guarantee the quality, strictly 100% IQC inspection, processing inspection and final inspection.