Q1. Can I have a sample or make a trial order?
A: Yes, free sample could be provider and freight collect. The trial order with quantity 6,000pcs is acceptable,
Q2. What about the lead time?
A:Sample needs 5-7 days, mass production time needs 5-6 weeks for order quantity more than 6,000pcs.
Q3. Do you have any MOQ limit for eyelash palette order?
A: MOQ 1,000pcs in stock, 6,000pc for customized.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-9days to arrive. Airline and sea shipping also optional. It takes
about 20-35days by Sea. Roughly, it depends on destination .
Q5. How to proceed an order for empty eyelash packaging?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the mass production.
Q6. Is it OK to print my logo on empty eyelash box?
A: Yes. Please support your original file (CDR OR AI format), So that we can check and make template for you. Quantity lower than
3000pcs, it will collect us$25-80 template charge. It depends on your LOGO file.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%. Also, it will support 0.2% spare part.
Secondly, For defective batch products, we will replacement them and resend them to you or we can discuss the solution, including
re-call according to real situation.
Q9: How to contact with us?
A: Send inquiry to us directly in the bottom, or email us: elizalee1987@ gmail.com
B:Call me:+8613538682605 WhatsApp:+8613538682605 Skype:lisa.mm87