Q1: Are you a manufacturer or trade company?
A: With 5,000 square meters plant and 250 mature workers, Sunrry is a professional manufacturer in the field of commercial kitchen equipment for over 10 years.
Q2: Can you provide a commercial kitchen design solution?
A: We can provide free 3D & CAD design solutions for various catering projects like hotel kitchen, restaurant, bakery, supermarket, bar, etc. Kindly provide us your project plan.
Q3: Can you provide customized products with logo?
A: Yes, products can be customized, please send your demands. We can accept OEM & ODM orders.
Q4: What is your minimum order quantity?
A: One piece, but the more you purchase, the better discount you will enjoy.
Q5: Are the product nameplate and manual in English?
A: Yes, product nameplate and manual in English as default.
Q6: What about the voltage and plug of the equipment?
A: Products will be made with specific plug and voltage consistent with the customer's local market.
Q7: What is your lead time?
A: Generally 7-15 days, actual time depends on products and quantity.
Q8: What is your payment terms?
A: 30% as deposit before production, 70% balance before delivery.
Q9: How to get a quick offer for a commercial catering project?
A: Kindly send us the product list, the area & layout of the kitchen, restaurant seating number, and the menu.
Q10: What is the packing of the goods?
A: Normally products will be packed with carton, wooden frame or plywood case. If there are other requirements, please advise.
Q11: How is the transportation? What about door-to-door shipping?
A: By express, by air and by sea, depending on the specific order and customer's choice. And door-to-door service is available for some countries and regions.
Q12: What’s your warranty?
A: 15-month warranty, longer than most other competitors by 3 months.