Q:Are you a manufacturer?
A:Bonovo Undercarriage Parts offered a wide range of undercarriage wear parts for excavators and dozers. Such as track
roller,carrier roller,idler,sprocket,track link,track shoe,etc.We understand a perfect combination of high quality cast steel and
advanced heat treatment technology are the key factors behind the success of BONOVO brand.
Q:Why choose BONOVO over any other companies?
A:We manufacture our products locally. Our customer service is exceptional and personalized for every customer. Every BONOVO product is armored and durable with a 12-month structural warranty. We use high quality materials sourced from the very best in China. Our design team works closely with customers for any custom orders.
Q:Which payment terms can we accept?
A:Normally we can work on T/T or L/C terms, sometimes DP term.
1). on T/T term, 30% advance payment is required and 70% balance shall be settled before shipment.
2). On L/C term, a 100% irrevocable L/C without "soft clauses" can be accepted. Please contact directly with our customer
representatives for specific payment term.
Q:What logistics way for product delivery?
A:1).90% in shipment by sea, to all main continents such as South America, Middle East, Africa, Oceania and Europe, etc.
2). For neighborhood countries of China, including Russia, Mongolia, Uzbekistan etc., we can ship by road or railway.
3). For light parts in urgent need, we can deliver in international courier service, including DHL, TNT, UPS or FedEx.
Q:What are your warranty terms?
A:We provide a 12-month or 2000 working hours structural warranty on all our products, except failure caused by improper
installation, operation or maintenance, accident, damage, misuse or non Bonovo modification and normal wear.
Q:What is your lead time?
A:We aim to provide customers with a fast lead time. We understand emergencies happen and priority production should be preferred in a faster turnaround. A stock order lead time is 3-5 working days, while custom orders within 1-2 weeks. Contact BONOVO products so we can provide an accurate lead time basing on situations.