QUESTIONS OF THE COMPANY:
Q1: Are you a Manufacturer? Can you provide OEM or ODM service?Welland: Yes, we are the leading manufacturer for intelligent software and hardware development of personal health management. We have strong R&D department to support OEM and ODM service.
Q2: Do you have any cetificates?
Welland: Yes, our factory has approved by ISO9001, ISO13485 by SGS, and BSCI. Our products have passed CE, RoHs, FCC, KC, Reach etc.
QUESTIONS OF THE PRODUCTS:
Q1: What’s your product’s MOQ and can we print the logo on the product and customized packagings?
Welland: Yes, we can support small orders. And the customized logo is free for MOQ=1000pcs.
Q2: What's the warranty period for our product?
Welland: 1 year.
Q3: What's the leadtime for the sample and the mass production?
Welland: 7- 10days after receipt of sample cost. And 35-45 days for mass production after receipt of order deposit.
Q4: Can we get sample first before order? How much cost?
Welland: Yes, normally the sample is free and freight collected. For more than 3pcs samples, we will charge as the unit price and refund once order confirmed.
Q5: What’s the payment terms?
Welland: TT30% deposit and balance against shipping doc, L/C at sight.
Q6: How to work customized App?
Welland: We can help to customize the standard App. And SDK and Blue tooth protocol is also Okay to work for the customized App.