1 Q: Are you factory or trading company? A: Shanghai ELUO is a R&D,manufacture ,sell Purification products original factory,
locate in Shanghai, have own factory. Welcome field trips.
2 Q: What's your main product?
A: We engaged in: Civil use/Home
use/Industrial Air Purifier, Pre/Medium/HEPA Filter, carbon activated filter.
3 Q: How about your Product Quality?
A: We have more than 10 years experience in purification industry, Products are widely used in many famous Pharmaceutical factory,
Foodstuffs factory, Precision equipment manufacturer, home, office, bank, entertainment center and so on, received high praise
from customers. We have strict quality control for every piece/set product, please rest assured to purchase ,use and enjoy it.
4 Q: Do you support OEM?
A: Absolutely, you could choose OEM from Product size, Material, Function to Logo print, Packing box, Packing
ways and so on. We pleased to provide customizing service to customer specific requirements. 5 Q: Sample Policy A: Sample and OEM
Products sample price will higher than standard order products price, If you make bulk orders(reach to our MOQ)after received and
test sample, we will deduct the sample price from the bulk order, and give you MOQ price. Sample shipping cost will pay by
customer.
6 Q: Warranty
A: The air filter is consumable product, usually its using time from 2-6 month, then need replace it in a new filter. Without
wrong operation, Different models Air purifier and industry purification device warranty time is 2-3 years.
7Q: After-sales service
A: Even we have confidence in our product quality, but products maybe damaged by some unpredictable reasons, please proper usage
and safekeeping the product you purchased, according to user manual or salesman's advice. We will
contact buyer termly to know the product using situation, provide professional advice.
8 Q: Long-term cooperation
A: We will sustaining provide good quality products and good price to all customer, to help user enjoy clean air, and help
partners enlarge your market, and get more profit. We provide Agent price to long term partner, welcome to inquiry.