1. Are you factory or trading company? We are both and have our own good advantages on producing the items.
2. Where is your factory located?
Our factory is located in Shenzhen city, Guangdong Province, near by HongKong, Guangzhou.
3.Guarantee of conditions on silicone items?
The silicone materials is 100% eco friendly with certification provided, if description is not correct, we will be willing to be responsible for this, and return the full payment.
4. Do you customize the silicone products?
Yes, we can customize silicone products size, styles, colors and logo printing, even the opp-poly bag and outer carton printing etc.
5.How about MOQ?
Because of our first cooperation, there will be more or less confusion on the silicone quality, logo quality, we are happy to accept MOQ 1pcs in stock. Customized sample will be checked/confirmed before production.
6.About the sample ?
Sample for silicone in stock can be checked, free. Sample for other materials in stock will be sample fee, but after order confirmation, sample fee will be refundable or deducted from total payment. If the sample with your customized logo printing, there will be extra set up fee/mold fee etc, As long as the logos quantity can reach printing factory MOQ, the set up fee/mold fee will be deducted from total payment.Sample time will depend on the printing way.
7. How to clean the silicone products?
-A: The silicone ice tray is made of food-grade silicone raw materials, which is non-toxic and harmless, but it needs to be disinfected when it is first bought. The silicone material is high temperature resistant, so it can be scalded with boiling water or placed directly at high temperature. Sterilize in boiling water. _B: Daily cleaning method of silicone ice tray If you are diligent, you can clean the silicone ice tray every time you use it, or you can clean it regularly at intervals. You can soak the silicone ice tray in clean water with a proper amount of detergent, soak for 10-30 minutes, and then soften it. Wash with a sponge or soft cotton cloth. After washing, place it in a ventilated place to dry quickly, and then reuse it; if you don’t use it, store it in a box or drawer. Three, what are the precautions for cleaning the silicone ice tray
_C: To clean the silicone ice tray, you should choose soft materials to clean it. Do not use vegetable cloth, sand powder, hard steel brush, steel wire ball and other materials to clean, otherwise it will cause scratches or damage to the silicone ice tray.
_D: Most ice trays are not large, have small internal space, are not easy to dry, and are easy to breed bacteria. Therefore, after washing, whether to continue to use or store, they must be dried to ensure that they are dry before use.
_E: After washing the silica gel ice tray, do not leave it outside for a long time, because the surface of the silica gel
material has a slight electrostatic adsorption, which will adhere to the tiny particles or dust in the air.
8. Terms of Payment:
Company Bank, western union, paypal, personal bank. 50% T/T deposit, 50% balance before loading(≥ $10000) 100% TT in advance,Western Union/ Paypal for small amount payment.( ≤ $10000)
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