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Pre-sales Services

Before you purchase one of Superluck brand products, we would make sure you get the most out of the products you have chosen. That's why we offer these pre-sales services, only aim to help you make the proper product selection in terms of size, specifications and application.

1. 7*24 hours’ service online available, ready to answer your concerns all the time.
2. Experienced advice could be given according to your local market situation for your perfect choice of product.
3. Professional Engineer provides you with meticulous drawing for those customer tailored products.
4. Videos are prepared for your visual acquaintance of equipment products.

After-sales Services

After sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers. A satisfied and happy customer brings more individuals and eventually more revenues for the organization.
After sales service plays a pivotal role in strengthening the bond between the suppliers and customers.
1. Sales Professionals need to keep in touch with the customers even after the deal. One could never ignore any customers’ calls. Call them once in a while to exchange pleasantries.
2. Give customers with necessary support. Help them install, maintain or operate a particular product.
3. Share the manage dept.’s contact to customers by which they can express their complaints.
4. Take feedback of the products and services from the customers.
5. For those products during warranty period, ensure that all spare parts to be provided with no delay.
6. 24 hours’ online technical support. 

Shanghai Superluck Co., Ltd. is one of the leading manufacturers of Prepress Equipment of offset printing plates and plate line equipment, including contact exposure frames, PS plate processors, contact printers, film processors, CTP systems, CTP plate processors, plate stackers, offset plate register punches, plate baking ovens, plate recovery units and spray powder extraction systems. Superluck has broaden prepress strategy into print-related industries.

Superluck’s Competitive Advantage
Customers are more demanding today.  It’s no longer just about good customer service, it’s about the customer experience.   Customer’s want fast, friendly and efficient service.  They expect that when they call, you’ll say yes.  If you don’t, their online looking for someone else, someone who will say yes.
1. 7*24hours Sales Professionals are available to be at your service.
2. OEM is able to satisfy different customer’s special requirements.
3. Experienced foreign trade sales to maintain customers’ purchasing easy and fluent.
4. Factory direct supply save much cost for customers compared to trading companies.
5. Instant after-sales services and warranty could be guaranteed.