HooHoom is a factory with trade department, we have several production lines for different products.
But to be noticed, not all stuffs are made by ourselves. Some products are made by other factories but with Hoohoom's quality inspection before shipping to you, you can feel free to use it.
Hoohoom is always trying the best to keep all goods are in good quality level and well packed to avoid damage.
If a product is unfortunately damaged or don't work, please contact with our clerks as soon as possible(within the warranty deadline), so that we can provide a proper solution.
For most of the developed countries:
1. DHL/UPS is the default shipping method because DHL/UPS is the fastest and cheapest air express. DHL usually takes 2-4 days to arrive at your door, while UPS takes 2-5 days.
DHL is usually cheaper in shipping small orders, UPS is cheaper in shipping big orders, our clerks will compare between them and choose the better one.
2. If you are from developing countries, please contact our clerks for the best shipping method.
If you want to use your own shipping agency, please talk with our clerks to make a suitable plan (there will be a small interior shipping fee if you want us to send the goods to the address of your shipping agency's)
Q1: How do we place an order?
A1: Please kindly send us an email specifying the item, quantity, color or other specification to place an order.
Q2: How do we make the payment?
A2: We accept Paypal, Western Union, TT. Please do only pay to the official account authorized by Sellot.
Q3: What's the delivery time?
A3: The delivery time is normally 3-7 working days after payment.
Q4: How would the goods be shipped?
A4: We ship via DHL, UPS, TNT normally.
Q5: Is OEM/ODM available?
A5: Yes, it's available. The OEM MOQ is 500pcs. For details, please kindly contact the sales persons.
Q6: What's the warranty for the purchased items?
A6: Warranty for ecig MOD is half a year (6 months), and 3 months for E-cig accessories.