x-merry masks are made of 100% natural latex. Our mask only have one adult sized, One size fits most. Latex mask is comfortable and breathable, can see through the mask’s eyes and nose’s hole. Our masks are great for Masquerade Parties, Costume Parties, Carnival, Christmas, Easter, Halloween or any other parties. Enjoy your moment with X-Merry Toy.
1.We always ship your orders via Fedex/DHL/UPS or ship your order via ocean.
2.We strive our best to provide you the most reliable, affordable ways of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. We are unable to take any responsibilty for Custom delay or tax charged.
3.If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
1. How do I care for these masks once i get it?
Keep them on a wigstand, or something roughly head-shaped. Keep them out of heat. Keep them out of sunlight and flourescent lighting. If the mask becomes distorted (remember latex is a natural product) use a blowdrier on the low-heat setting. Store covered in plastic, or in a sealed display case.
2.What is the best way to clean a latex mask?
Never clean a latex mask with anything based on petroleum, even petroleum jelly. Instead, use a hand or facial cream once in a while. To clean, rinse with warm, soapy water. Masks get dirty quickly.
3.What if it doesn't fit?
If it is too loose, you can glue some new and unused sponges into the inside using rubber cement or silicone bathtub caulk. If it is too tight, you might consider slitting the back. However, it is very rare that a mask is too tight as the artists design their pieces with wearability in mind.
4.Can you ship overseas?
Yes, we can ship it overseas. The shipping method including by sea, china post, DHL, Fedex and others.
5. Can i get a sample?
Of course, With the regulation of our company about the sample, the sample fee is 10$ per pc + the Shipment cost. If the sample is in stock, we could send it out right away; if not, it may need 3-5 days to be sent out.
6. Can i mix the order?
Firstly, i need to say that we are manufacturer and wholesale. And we could let you mix the order to be your long term business friend, but the quantity per design should not less than 30 pcs. If needed, the newest catalogue with price could be sent to you.
7. Can i make a custom mask?
Yes, we could make custom mask. As for the custom mask cost, it depends on the complexility and material of your mask. For general mask, it is about 300$ for latex mask; 700$ for plastic mask.
Dear Customer :
Do not hesitate to contact us if you have any questions or concerns before and after your purchase. We are committed to your 100% customer satisfaction. Our goal is to make sure you are a happy customer and pleasant buying from us.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily addressyour concerns.