BK40 Vel-cro Connection Black Rubber Backer Heads Diamond Backer Heads For Polishing Pads

Q: How to do business with Diany Saw?

A: You are always welcome to send inquiry about our products and we will reply your message ASAP. Once when we have settled down the order details, our company will process the order in advance. Customers can pay to Alibaba.com before shipping and we will ship out the order when ready. Customers will confirm order and release payment to our company when shipment received safely and correctly.

Q: What is your lead time?

A: We stock raw materials for most of our products, therefore, regular lead time will be 2-4 weeks depends on order details. Our sales will confirm the lead time with you when order is under processing.

Q: How do you ship the order?

A: Order can be shipped by all kinds of shipping methods and we will comply with customer requirements. Door to door express services are suitable for samples or small urgent orders; Air freight or sea freight are suitable for regular or volume orders. Our sales will confirm shipping details with you when order confirmed.

Q: Can you ship my order to my contact in China?

A: Of course, yes. We will work with your contacts in China to make sure you will receive your orders on time.

Q: Do you offer free samples?

A: Sorry, we don’t offer free samples. However, from time to time, our company will ship free samples to our regular customers when new products were introduced or hot sale products were on promotion.

Q: Are you a factory or a trading company?

A: Our company has been a respectful and accountable manufacturer for 25 years. You will learn more about our company by read our company memorabilia.

Q: What is your warranty policy?

A: All diamond tools including power and air tools will receive one year limited warranty from the date of delivery.

Q: How to guarantee my interests in case of defective?

A:

1. If the bond between the segment and the core or barrel fails during the normal useful life of the blade (polishing pad, cup wheel, core bit, finger bit, etc) the blade will be credit or replaced free of charge;

2. If the blade (polishing pad, cup wheel, core bit, finger bit, etc) fails within the first 50% of segment wear, the blade will be credit or replaced free of charge.

3. All possible defectives must be proven by evidence such as pictures or videos, credit or replacement will be issued to customer upon our company’s inspection and approval.

Q: What is your return policy?

A:

1. All returns must be new and unused, no returns will be accepted or credit issued on used products, unless they are proven to be defective.

2. No returns authorized after one year from date of delivery.

3. No returns will be authorized on special customized order items.

4. Customers must pay shipping charges on all returns.