Q1: Are you a manufacturer?
A: Yes, our company has 10+ years of professional experience and is a directly affiliated Pet supplies factory integrating R&D, design and manufacturing of various Pet Supplies.
Q2: How do I get samples?
A: We need to receive your sample payment and shipping fee before we send the samples to you. After the customer confirms the order, we will refund the sample fee.
Q3: How to make an OEM order?
A: After communication, we reach an agreement on product details, packaging, purchase quantity, unit price, delivery terms, and payment terms. The buyer sends a formal PO (purchase order) or the seller sends a formal PI (performance invoice) with detailed terms and conditions.
Q4: What are your payment terms?
A: For trial orders or urgent orders, the customer can choose PayPal, Western Union, MoneyGram, Escrow to facilitate buyers, 100% payment before shipment.
For large orders: 30%/50% of T/T as deposit, the balance before shipment.
Q5: How long is your delivery time?
A: Usually 5-7 working days after receiving your 100% payment.
For customized orders, 15-30 working days after receiving the deposit.
Q6: How many colors are available?
A: We match colors with Pantone, so you can just tell us the Pantone color code you want. Or we can recommend some popular colors to you.
Q7: How do you solve after-sales service problems?
A: After receiving the goods, if the products have any quality problems, please contact us as soon as possible. We will give you a quick and reasonable solution.
Q8: If we want a special appearance and function increase, can we get support?
A: No problem! Our R&D team will support you to develop the new and best product for you!