Q1. Are you a factory or a trading company?
A: We are a trading company with factories.
Q2. Can I get samples before bulk ordering?
Answer: Yes. We provide you with free samples to test the quality, and you only bear the freight.
Q3. When is your delivery date?
A: 3-5 working days for samples, 10-20 days for bulk orders.
Q4. How do you ship the goods?
A: 1. Express: TNT, DHL, FedEX, UPS, EMS, etc...door to door
2. Air freight: please tell us your airport.
3. By sea: please tell us your delivery port.
Q5. Do you have any MOQ restrictions on LED light orders?
A: Our minimum order quantity is 100 pieces. The first order as a sample can be less than 100 pieces.
Q6. What are your payment terms?
A: 1. If the amount is less than US$5,000, 100% T/T in advance.
2. If the prepaid amount exceeds USD5,000, 30% T/T, 70% T/T will be paid according to the B/L copy.
3. If the amount exceeds 30,000 USD, 30% T/T prepayment and 70% L/C at sight are acceptable.
Q7: Can I print my logo on the lamp or packaging box?
A: Yes, we can make all products according to your requirements. OEM orders are welcome. Please inform us formally before our production, and first confirm the design according to our samples.
Q8: How to deal with failures?
A: First of all, our products are produced under a strict quality control system, and the defective rate will be less
Less than 0.2%.
Secondly, during the warranty period, we will send new lights in small batches of new orders. in order to
Defective bulk product, we will repair it and resend it to you, or we can discuss the solution
Including re-calling according to the actual situation.