1.Q: Are you a trading company or a manufacturer?
A: We are the factory exporter department, because easier to enter the international market, so we build this SHARE company for only doing export. and our factory Guanbei is only doing the home business.
And our factory built in the year of 2012, owned the advanced technology of the pellet mill machines in this field.
2.Q: What is your advantages of your factory?
A: our factory advantages in 2 parts mainly.
One is the much experience on the complete pellet making line install and maintain,
The other advantages is the high quality with competitive prices. When the same output line, please consider the line configuration; if same configuration, please consider the parts matching; if same parts matching, please consider the machine weight; if same machine weight, please consider the after-sell attitude, not only words but in fact.
3.Q: Does the pellets from the pellet machine can reach EU Din standard?
A: Only the dust ash contains rate is up to your raw material kinds, such as what kind of wood. The rest thing will meet all the requirements of Din standard. Because this machine technology is imported from Europe.
4.Q: Can you give me the complete pellet line prices?
A: If you ask me this question, what i can say is only sorry, because every line different prices according to the different raw material. Before asking price, please note us the output you want, the raw material kinds you will use, and the raw material moisture etc. Knowing these details, we can design the complete line and can give you the detail offer.
5.Q: What is the machine Voltage ? A: Our machine standard Voltage: 3PH,380V, 50HZ. We can also customize according to your special requirements. (220V, 400V, 415V, 480V, and 50Hz, 60Hz).
6.Q: Can i visit your factory and complete line installed?
A: Yes, of course, warm welcome. you can get a flight to Jinan Airport. If there is no direct flight, you can arrive Beijing or Shanghai airport, and take fast train to Jinan city. We will pick you at Jinan any station. Before coming, we hope you can inform us by email first. Our quick reply email is megansun(at)188(dot)com.
7.Q: what is your after-sell service after buying your machine?
A: we will supply some service:
1.We will send English manual instruction with your machine .
2.If still not understand its direction, our engineer instruct you by tel or skype face to face .
3.If necessary , we will arrange our engineer to lead you install pellet line at your place.
4.When your order amount of only machines bigger than USD 100,000.00, we will send technical man to lead your installation FREELY. 5.Some machines guarantee period is TWO years!!!