Q1: What is the MOQ?
A1: The MOQ is 1 set for sample,1500sets for customizing.
Q2: How can you confirm my products quality?
A2: Our bike Warranty is 1 year,battery warrantly half of one year and we can also can provide component to you as your
requirements.
Q3: What’s the leading time? (How long do you need to prepare my goods?)
A3: 2-3days for sample orders. 7-30days for mass production orders (based on different quantities).
Q4: How will you deliver my goods to me?
A4: We always ship by air and sea. We have own shipping department cooperate with international expresses such as DHL, UPS, FedEx,TNT to enable our customers get their goods rapidly. Quantity get10- 200pcs, we suggest by sea.(12-35 dyas can reached based
on different area)
Q5:What kind of support does Airwheel provide?
A5: If you could to be distributor, we will send you some free parts, give you necessary training, and notify you latest
infomation and products, everthing will be pripority than other normal dealers.
Q6:Is there a training program for repair technicians?
A: If you meet any problem, our Aftersale team will contact to you and help you sort out any problems ( they will email to
you,call you , and send you videos telling you how to do it)
Q7:What is your advantages and core competence, if compare to foreign brands?
A:Technical improving and innovation(brand new design concept),quality of the core parts (like main system chips,cell,motor all is imported from Japan); Multiple category based on the diversification of consumer needs,Sales and after sales services operatedprofessionally etc.