Q: Where is your factory located? How can I visit to your factory?
A: We run two factories, one in Shuitou, one of the world’s stone center and one in Jinjiang Industrial Area, you may fly to
Xiamen Airport or Jinjiang/Quanzhou Airport, or take fast train to Jinjiang Station if you already in China. We will go meet you and pick you up to our factory.
Q: How can we know your quality?
A: Our products are commented high performance and quality stable, since most of our customers are importers or resellers in the market, if we are selling to your market, if give some references so that you can understand our quality level. If not, you are suggested to make a trial order in small quantity to test.
Q: If we need technical support, can you help us?
A: Yes, our engineers and application engineers are with industry experiences and are happy to help you for any technical
assistant, which is part of our services. Our factory is a team in services for all customers.
Q: How to place order with you?
A: Make an inquiry by leaving us message or online talk, our sales will reply you within 24 hours, we will learn from your
request, check with you for order details, offer solution of product, package and shipment. If all confirmed, a Proforma Invoice will be prepared and sent to you for review and support on payment. After receive of your payment, order will go production and for earliest delivery.
Q: How to choose from different suppliers, all goods looks similar but price big different?
A: Yes, you are right, many customers have same question. You are suggested to check if suppliers export to your market or not and ask their best selling items at your market, so that you can check if they have some experiences. About price, there is too much suppliers at different price, we will suggest you focus on 2-3 suppliers to make a sample order in small quantity to test and compare and check which quality and cost better for you in the long run.
Q: How does your factory control production quality?
A:At our factory, we follow standard production procedure control, all production data is kept in records and from raw materials to finished products, inspection is done before production, during production and after production to make sure all goods are qualified before delivery. At our production, temperature, moisture, raw material storage and timing are all important to keep our quality stable and we have strict standard to follow. Most of our production staff are experienced and stay with our factory for more than 12 years.
Q: What are your best selling products?
A: We are one of the professional manufacturer and suppliers of abrasive and diamond tools in China, our best sellers include Frankfurt Abrasives for Marble Polishing, L140 Fickert Abrasive Stone for Granite Polishing, Metal Disk/Resin Disk/Buff Disk for Granite, 4”/100mm Diamond Polishing Pads, Single Cutter and Multi Cutter Diamond Segments, 350-400mm Diamond Saw Blade and Diamond Wire Saw for Granite Quarry.