Q: What services are supported?
A: Free lifetime online technical services are supported.
Q: How long is the warranty period of the equipment sold?
A: The warranty is for twelve months,(except man-made damage)
Q: How long is the delivery time?
Answer: Within 3 working days after receiving the downpayment for the products in stock, and the specific delivery time depends on the order quantity and products.
Q: What is the minimum order quantity?
A: For the equipment, the minimum order quantity will be 1 set. For the lab parts, please contact us for final confirmation.
Q: What is the package of your products?
A: Packed with PE film, wooden case and so on.
Q: What kind of plug are your instruments?
A: Considerate Different countries plugs, 110V - 220V are available. Please contact us for other types.
Q: What’s your transportation?
A: Express, air,ocean transportation are supported, and appointed forwarders are also supported.
Q: Do you accept customization service? Can I have my logo on the machine?
A:Yes, of course. We can not only offer standard machines, but also customized machines according to your requirements. And we can also put your logo on the machine.
Q: How to install and use the product?
A: Operating instructions or video will be send to you online or by email. Most of our machine is shipped with a whole part, which means it is already installed, all you need to do is to connect the power cable and start to use.
Q: What’s the trade term and delivery term?
A: Most of the common trade terms are supported, like CIF,FOB,CFR and so on .
We have ordinary instruments in stock, the delivery time is 1-7 working days.
If there are not in stock, the delivery time is 15-30 working days after the down payment.
If you are in urgent, we can consider making a special arrangement for you.