Q: Can I have a sample order?
A: Yes,we welcome sample order to test and check quality.Mixed samples are acceptable.
Q: What's the lead time?
A: Samples need 2-3 working days,mass products need 7-15 days.
According to your order quantity.
Q: How do you ship the goods and how long does it take to arrive?
A: Express(DHL,UPS,FeDex Or TNT), Air or Sea shipment is available depending on your need.It usually takes 3-5 days to arrive except Sea transportation.
Q: How to precede the order if I have logo to print?
A: We will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. If mockup is ok, finally we will go to mass production.
Q: How to deal with the faulty?
A:Firstly, our defective rate is less than 0.2%,so there is no big problem to the During the guarantee period,we will resend new products with the new order for small quantity.
Q:What is your regular practice about terms of payment?
A: Generally speaking, we accept T/T , L/C, pay pal or trade assurance . Under some circumstance, it could be customized according to your requirements.
Q: If we place a large order with you , could you give us some discounts?
A: Of course, we would grant you more favorable price to promote business relationship and cooperation.
Q: How does your factory do regarding quality control?
A: Quality first. We always pay great attention to quality controlling from the beginning to the end.Our factory has gained CE, RoHs, FCC authentication.
Q: Why Buy From YWONDER ?
1. 500 unit order is acceptable, No minimum order, for sample, we could send within 2 days,we could do OEM, print logo or do new package.
2. Fast shipping time, door to door delivery, usually 3-7 days.
3. Top quality products with competitive price.
4. Live Support service and quick response on customer service.
5. Special customized items to suit for Customer.