Q1. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can also design the E bike according to your idea. OEM and ODM service is available for us.
Q2: Can I get some e bike samples?
A: Yes, quality test of a sample is available, the extra cost of the sample price will be refunded to you for the next large quantity.
Q3:What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU, DDP(door to door included tax). Drop shipping service is available.
Q4: What's your payment terms?
A: You can pay by Credit Card, T/T, L/C, western union and Paypal.
Q5. What is your terms of packing?
A: Generally, we pack our goods in cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q6. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q7: What is the warranty of the e bike?
A: The whole E bike warranty is 18 months.
Q8: How can I get electric bike customer service?
A: When the parts have problem, please contact our sales immediately, they will reply you within 2 hours in working time. And we will give you a solution within 3 days.