FAQ
1Q: What is the material of your dolls?
A: AIBEI dolls are all made with Platinum TPE materials to ensure health and real-life feeling
2Q: Why are your dolls selling at lower prices than others?
A: AIBEI is a leading sex doll manufacturer. All our dolls on Alibaba.com are sold and shipped directly from our factory. We try our best to sell our premium dolls at most affordable prices for every customer.
3Q: How can I order the doll from you?
A: You can place the order directly by clicking the "start order" button on the product page. Once the order is confirmed and paid, we will start production for your order.
4Q: Can I order the doll with custom options?
A: Yes, just leave us a message of the options you choose when you place the order. We will make the doll according to your requirements.
5Q: How can I pay for the order?
A: For Alibaba trade assurance order, you can pay by T/T, Credit Card, E-checking, Western Union, Moneygram. You can also use Paypal for offline orders.
6Q: How many days does it take to get my order shipped?
A: For orders of no more than 5 dolls, the production time is within 5 working days.
7Q: How do you ship my order? What's the shipping time?
A: We ship the dolls by UPS and FedEx. The shipping time is 5-7 days.
For orders from European customers, we ship the dolls through Europe Special line from China to Germany and then deliver the dolls by UPS from Germany to your address. The shipping time will be 12-15 days. So please wait for your doll with more patience.
8Q: Can I cancel my order?
A: You have 6 hours to cancel your order from the time of payment. Otherwise, we don't accept order cancellation or refund request as your orders have already been put into production.
9Q: What's the warranty for my order?
A: We guarantee to send you new dolls or refund your money if you receive a defect doll or a wrong doll.
If you have any other questions, please email us or leave us a message on Alibaba, we will reply to you ASAP.
