Q1: Can I cutomize my own Logo / Design / Spectrum?
A: Yes, you can, please email us or contact us via platform to confirm more details.
Q2: Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q3: When can I get the price?
A: Within 24 hours after we get your inquiry. If you are urgent to get the price, please call me or tell me in the email.
Q4: How many days can I get my package after placing order?
A: we arrange shipment in 24 business hours with 3-5 business days fast shipping method if stock is enough. If the area needs to be shipped from China, usually the shipping will take 7~10 business days, considering the custom clearance time.
Q5: How to proceed an order for the product?
A: 1. Let us know your requirements or application. 2. We quote according to your requirements or our suggestions. 3. Proforma invoice for your confirmation and deposit for formal order. 4.We arrange the production.
5.Ship out the product if stock available within 3 days after confirming your payment, and we will provide courier tracking number.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products.
Q7: How to deal with the faulty?
A: 1. Our products are produced in strict quality control system and the defective rate will be less than 0.2%. 2. during the guarantee period, we will send new product with new order for small quantity. For defective batch products, we will send you parts for replacement, as solo is very easy to fix, and all you need is a screw driver.
Q8: What shipping methods do you use?
A: Direct Freight for shipments within Australia, UPS and Fedex for shipments within United States, Yodel for the United Kingdom, etc. As to international shipping from China, the product will be shipped via Fedex, UPS, DHL, EMS, etc. If you would like to specify a shipping method or carrier, please let us know and we will do our best to arrange it for you.
Q9: Do you have CE, RoHS FCC ETL Certificates?
A: Sure we do.
Q10: What payment method do you accept?
A: We accept PayPal, TT (Bank Telex Transfer), Western Union, LC payment.
Contact Us
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How to start your business
Step 1
Find your interested products by search keywords
Step 2
Contact the supplier by clicking ”Enquire” or “request meeting” button, otherwise, you also could consult our import consultant.
Step 3
After verifying your email, get response from suppliers or our trade manager will contact you as soon as possible
Step 4
Set up meeting with the Chinese supplier without language barrier