Payment
1. Q:Do you offer sample for testing?
A: Yes,we will give you sample fee first, and the sample fee can be refund after we have received your bulk order.
2.Q: What's your MOQ?
A: Small order can accept if we have in stock. The MOQ for Customized order is 100pcs.
3.Q:How much for the payment fee?
A:By T/T,it costs $10-$20 payment fee.
By Westerm Union,it depends on your country which is about 2.5%-4%
By Paypal,it will cost 5% payment fee.
Shipment
1.Q:What is the delivery time?
A:Small order may be 1-3 days,big order maybe 3-7 days.
2.Q: Do you have certificates for your products?
A: Yes, All our products can pass CE,FCC& RoHS approval. and the material are Lead-free, environment-friendly.
3.Q: What kind of warranty SIROKA offer?
A: SIROKA provides 12 months warranty for all SIROKA products.
Risk Control
1.Q: How to deal with the damaged goods in transportation?
A: If the products problem is caused by us,such as the products get missing,were sent to wrong place,SIROKA would compensate for
all.
2.Q: What conditions should be considered to return goods?
A: First:Goods were delivery by SIROKA;
Second:Goods are within warranty;
Third:Good are not damaged.
3.Q: How long will SIROKA take deal with returned goods?
A: SIROKA will provide the first feedback within 5 workdays.
Warmly Tips:
SIROKA DO NOT take responsibility for below situations:
1)Man-made damage.
2)Un-professional installation damage.
3)Connector broken,parts lost.
4)Flex cable broken,crease too much,or self-welded.
5)If our label broken,then no warranty.(This point is very important,keep the label complete)