Q1: What is the MOQ?
A: Our MOQ is normally 30-100 pieces, depending on the product category and your customizing requirements. Please consult your client manager for specific information.
Q2: Can I have a sample order?
A: Yes, you are welcome to order a sample product. We will ship it from China by air express, with shipment fee added to your payment. We also reserve stocks of some hot-selling products in our warehouses in the US, EU and UK. If you happen to be buyers from these regions, shipment fee will be free. Please consult your client manager for processing a sample order.
Q3: What is the lead time?
A: For mass production the lead time is normally 14-28 days. It depends on the quantity, your requirements, and seasonal
production factors. We suggest you always plan ahead of time, and we will catch up with the time with our competent supply chain.
Q4: What are my customizing options?
A: For our existing products, logos/packages/components/accessories are optional for customizing. We also accept OEM and ODM orders.
Q5: Do you have quality guarantee for end consumers?
A: Yes. All our products have recognized certifications abiding by local registrations.. Each product is fully tested before
packaging. We issue one written warranty for each product, with a guaranteed period equivalent to product lifespan. We react within 24hours for any quality problems. With our representative offices and warehouses in China, Germany and UK, we provide the best solution for your end consumers should there be any quality issue.
Q6: How do I process the order?
A: For RTS products, you can directly place an order online, following the website instructions. Or you can send us an inquiry or chat to us. We will assign a client manager for your service.
Q7: What are my shipment options?
A: Various shipping methods are available upon your request. Please always consult your client manager about the latest cost and estimated arrival time.