Q1:I am a novice foreign trade, how to finish an order? A1: First of all, you can contact us by email . our professional staff will give you answer any questions or, you can direct online order according to their own requirements.
Q2: Can I get a product sample?
A2: Yes, of course. For our products, we can provide free samples. For customized products, need pay for the sample fees.
when take big order will return.
Q3: I'd like to know the specific delivery process.
A3: We will provide you tracking number at the time of shipping. It could be following on internet.
Q4: What's your MOQ?
A4: For items in stock, 2bags/packs is accepted, for customized order,depending on different items.
Q5: What is your delivery time?
A5: Generally 3-4 days after payment for stock. 30-40 days after payment for customized order,it depends on the products & quantity.
Q6: What's the payment term?
A6: Payment by western union or Alibaba escrow, T/T 30% deposit before producing and 70% balance for bulk order before shipment. We also accept B/L or Trade Assurance through Alibaba.
Q7: What is your terms of delivery?
A7: EXW, FOB, CIF,BY AIR or BY SEA.
Q8. How can I order ?
A8:1.Choose the product you like and send an inquiry, we will reply in 24 hours.
2.Confirm the order and payment. We will
send a proforma invoice for your checking. Make payment by Secure Payment on Alibaba, Paypal, western union, or T/T. 3.We get stared your order and send the goods by UPS, FedEx, EMS and so on.Deliver time with 5~7 days.
4. Send you the tracking number by Email
5. After sale service
Q9: If quality problems happen, what should I do?
A9:Just email us or contact us about your problems(And take a photo). We will compensate or refund for you. Anyway we will try our best to control the quality problem to less than 1%.
Q10: Can I get discount?
A10:Yes, for a big order and Frequent Customers, we will give a reasonable discounts.
